FAQs

We accept bank transfer, cash on delivery, and Wave mobile money.

You can return eligible items within a specified period after purchase if they are unused, in original condition, and in their original packaging. Devices must not be activated, damaged, or altered. Returns are subject to inspection, and refunds or exchanges are processed once the item passes verification. Certain items such as opened accessories or used devices may not be eligible for return.

You can change or cancel your order only before it is processed or dispatched. Once the order has been confirmed, shipped, or handed over for delivery, changes or cancellations are no longer possible.

You set up your new device by following the setup instructions that appear when you power it on. This usually includes selecting your language, connecting to WiFi, and completing basic configuration steps. If you need assistance, our team can help you in store or provide guidance after purchase.

Yes. We offer warranty on selected products. Warranty coverage depends on the product type and condition. Warranty details are shared at the time of purchase. Terms apply, and all items go through inspection before warranty support.

Yes. We offer international shipping on selected orders. Shipping availability, cost, and delivery time depend on the destination and product type. Contact us before placing your order to confirm international shipping options.

You can track your order by contacting our support team with your order details. We provide updates once your order is processed, shipped, and ready for delivery or pickup.